803 Meyers Baker Road, Suite 200, London, KY

Opening Hours : Monday to Friday - 8am to 5pm
  Contact : 606-878-3240

Now Hiring A Full-Time Patient Access Manager

London Women’s Care is hiring a full-time Patient Access Manager (PAM). All applicants should apply online at https://www.londonwomenscare.com/apply-online/. The application deadline is Friday, September 8th at 12:00 PM. The job description and qualification requirements are listed below.

Job Duties (Include but not limited to):

  • Manager of 25+ Patient Access Representatives and 4 Med Record Clerks Building 1-6. Managing Call-ins, phone calls/texts/emails from staff, rounding each area daily, and corrective action/process improvements.
  • Oversee placement for each front office position—recruit, interview process, and new hires
  • Fill in as needed for check in, checkout, registration, switchboard and scheduling
  • Responding to emails and EMR messages timely
  • Create monthly opening/closing schedule for each area
  • Paycom timekeeping, process PTO requests and payroll for all PARs/Med Records
  • Monthly collection report
  • Manage, train, and understand all clerical positions for all areas.
  • Monitor provider schedules. Contact for providers and staff questions regarding schedules.
  • Handles non-clinical related patient complaints and concerns while working to increase overall patient’s satisfaction and engagements.
  • Daily mail—dispersing EOBs to billing office
  • Work closely with billing office—send EOBs and overpayments to them
  • Responsibility for the day to day functions of patient and office flow
  • Establishes and implements policies and procedures related to patient access flows.
  • Works with all managers to ensure smooth flow of communication and consistently throughout the clinic.
  • Attend meetings with managers, billing, and Womens Care as needed.
  • Conduct meetings, 1:1, huddles with staff
  • Create training materials—manuals, handouts, and cheat sheets and other training tools to enhance employee skills.
  • Yearly update Safety Data Sheets
  • Coordinating Drug Rep lunches building 6
  • Process Care Credit payments
  • Accounts payable—forwarding invoices to AP at WC, file invoices and receipts, submit reimbursements for payment, credit card reconciliation
  • Accounts Receivable—lab corp invoices, rent and utilities
  • Assist Tonyia with IT support as needed—phones, computers, copiers, printers
  • Run audits on phone logs—UC Suite.
  • Work closely with AP vendors and AP at WC.
  • Must go through Women’s Care Leadership 3 day online training
  • Other duties and responsibilities as deemed necessary by Director of Practice Operations

Qualifications We Are Looking For:

  • College degree preferred but will also consider relevant work experience
  • Supervisory experience preferred but will also consider work experience with proven leadership qualities, good communication, and team building and organization skills.
  • Ability to multi-task in a stressful deadline oriented environment
  • Ability to use or learn computer programs such as Microsoft office, paradigm, EMR, word, excel, paycom, outlook, availity, Medicaid website, care credit, uspay
  • Ability to develop and maintain positive working relationships with providers, staff, and patients.
  • Relevant understanding of patient access responsilbities and/or willingness to learn
Apply Online Now!